 |
| Application Areas |
| SMS Xprez utilizes the
power of text-based messaging through
sms leading to diverse applications
in various business processes. As SMS
Xprez can intricately co-exist with
any database application, no additional
cost is incurred in upgrading the existing
database. There are primarily two operations
through which to & fro communication
can take place through SMS Xprez. These
are the PUSH and the PULL operations.
Through the former, messages in bulk
can be sent to the target audience based
on preset business logic in-built to
the database. Through the latter, any
member of the target audience can retrieve
need-specific information on demand
through sms. As SMS Xprez can be operated
largely in an unattended mode, the time
& effort to be spent in its operation
is minimal. |
| SMS Xprez and the
Retail Marketing industry |
| Sending promotional
messages regarding new products, special
offers, discounts etc. |
| Mass campaign by
organizing SMS based contests, opinion
poll etc. |
| Building up well-organized
market-specific client database. |
| Obtaining customer’s
feedback. |
| Instantaneous query-based
MIS reports. |
| Circulation of
updated MIS reports. |
| Generating critical
alerts to operational personnel and
management. |
| Personalized Corporate
Communication by sending greeting messages. |
 |
| SMS Xprez and the
Manufacturing Industry |
| Helping the Production
process |
| Automated alert
to purchase department over shortfall
of any raw material. |
| Immediate intimation
with production statistics of critical
items to monitoring groups at head office
on a periodic basis / at the end of
every shift. |
| Intimating accidental
occurrences like fire, labour agitation
etc. to pre-set crisis management groups. |
| Helping the Purchase
process |
| Intimating material
requirement to listed suppliers. |
| Intimating arrival
schedule of materials to production
people in advance, facilitating production
planning. |
| Instantaneous logistic
alerts can be received for replenishment
of stocks whenever an alert-point is
generated. |
| Helping the Marketing
process |
| Obtaining stock
positions on demand during sales negotiations. |
| Price verifications
of listed items. |
| Obtaining customer’s
feedback and building product or region
based customer database. |
| Conducting opinion
poll / market research. |
| Helping the HR
process |
| Sending personalized
greetings to employees on occasions
like birthdays etc. |
| Providing information
like leave balances, deductions etc.
to employees on demand. |
| Broadcasting corporate
messages / events / seminars… |
|
| SMS Xprez and the
Banking Industry |
Facilitating
Mobile Banking
SMS Xprez aids in smooth, user-friendly
and instantaneous mobile-banking operations
whenever the customer is on the move.
SMS Xprez aids in the following services-
|
| Account Balance
enquiry. |
| Withholding payment
against an issued cheque. |
| Request for account
statement. |
| Request for last
three transactions. |
| Request for issuance
of chequebook. |
| Request for cheque
payment status. |
| Transfer of funds
between multiple accounts upon request. |
| Enquiry about fixed
deposits. |
| Change of Personal
Identification Number (PIN). |
| Demat enquiry on
free balance holding. |
| Demat enquiry for
last two transactions. |
| Request for bills
payable amount. |
| Request the bank
to pay bills. |
| Obtaining information
about interest rate, products and area-wise
branch listing. |
| Special application
areas like detecting credit-card frauds. |
| Obtaining loan
re-payment status. |
| Reminders to customers
about payment of EMI. |
| Generating Transaction
Alerts over important events like credit
of a cheque, debit of balance, credit/debit
transactions for amount more than a
specified amount, dishonoured cheque,
Lack of Minimum account balance etc. |
| To make the customer
aware about the various mobile banking
services, a menu-driven help system
can be constructed suitably. The customer
can obtain the code against each service
by submitting his query to the help
system through sms. |
| Facilitating
Internal functions like Administration,
HR etc. |
| Providing information
like leave-balances, deductions etc.
to bank employees. |
| Sending personalized
greetings over birthdays, festivals
etc. |
| Broadcasting about
corporate messages, seminars etc. |
|
| SMS Xprez and the
Healthcare Industry |
| Facilitating
various processes at Healthcare institutions |
| Provision of critical
information about patients’ conditions
to their relatives, like current status,
emergency requirements etc. |
| Intimating consultant
physicians, surgeons, anaesthetists
and nurses about treatment schedules
and generation of alerts in case of
emergency requirements. |
| Sending reminders
to suppliers of drugs, oxygen cylinders
and other inventories in the event of
shortfalls / stock-outs. |
| Generation of MIS
reports in concise forms to heads of
responsibility-centers. |
| Broadcasting messages
about any emergency developments, meetings,
seminars etc. |
| Provision of information
to patients in need of consultation
/ surgery about services offered, details
of consultant physicians, associated
timings etc. |
| Facilitating appointments
regarding medical consultancies, therapy
sessions, clinical diagnostic tests
etc. |
| Facilitating
the functioning of Blood-banks |
| Provision of information
about availability of bloods of various
blood groups to hospitals, patients’
relatives etc. |
| Alerting registered
professional blood-donors, blood-donation
camp organizers in the event of shortages. |
| Facilitating
the functioning of drug retail outlets |
| Provision information
regarding availability and stock-position
of drugs (including lifesaving ones). |
|
| SMS Xprez and the
IT & ITES industries |
| Facilitating
Project Management |
| Generation of alerts
/ notifications to developers, project
leaders, testers and the management
about completion of each development
/ implementation phase under a collaborative
environment. |
| Generation of alerts
to vendors of IT equipments in case
of shortages and repairs, thereby helping
in smooth functioning of the organization. |
| Facilitating
BPO operations |
| SMS-based marketing
campaigns on a mass-scale basis for
overseas clients. |
| Generation of alerts
/ notifications to the target audience
in any business process that is being
outsourced at the cheapest price (e.g.
issuing alert to a prospective candidate
for appearing in final interview in
case of HR process outsourcing). |
| Automatic generation
of calls as and when an SMS is received. |
| Helping HR process |
| Sending personalized
greetings to employees on occasions
like birthdays etc. |
| Providing information
like leave balances, deductions etc.
to employees on demand. |
| Broadcasting corporate
messages / events / seminars… |
|
| SMS Xprez and the
FMCG & Consumer Durable Industries |
| Helping the Marketing
process |
| Sales promotion
by organizing mobile based interactive
contests. |
| Managing and developing
market-specific customers’ database. |
| Broadcasting messages
about new product arrivals, special
offers and discount schemes. |
| Helps customer
servicing by booking of calls and scheduling
call attendance. |
| Effective customer
relationship management. |
| Helps in efficient
stock management at dealers’ end
by enabling them book orders and routing
their requirements to the production
people. |
| Helping sales executives
finding prices and stock position of
products |
| Helping the production
process |
| Automated alert
to purchase department over shortfall
of any raw material. |
| Immediate updation
to all senior executives and assigned
key personnel with production statistics
and MIS report. |
| Intimating accidental
occurrences like fire, labour agitation
etc. to pre-set crisis management groups. |
| Helping the HR
process |
| Sending personalized
greetings to employees on occasions
like birthdays etc. |
| Providing information
like leave balances, deductions etc.
to employees on demand. |
| Broadcasting corporate
messages / events / seminars… |
| Helping the Purchase
process |
| Intimating material
requirement to listed suppliers. |
| Intimating arrival
schedule of materials to production
people in advance, facilitating production
planning. |
| Instantaneous logistic
alerts can be received for replenishment
of stocks whenever an alert-point is
generated. |
|
| SMS Xprez and the
Insurance Industry |
| Helping in Customer
Relationship Management (CRM) |
| Automated alerts
regarding insurance policy renewals
and premium submission. |
| Instantaneous receipt
of premium can be sent to customers. |
| Intimation regarding
newer offerings can be broadcasted to
target audience. |
| Customers can obtain
the next date of premium submission
/ date of maturity at any time. |
| Prospective customers
can obtain policy-wise information about
premium amount, number of years to continue
and the sum assured before deciding
over a particular policy. |
| Helping HR process |
| Sending personalized
greetings to employees on occasions
like birthdays etc. |
| Providing information
like leave balances, deductions etc.
to employees on demand. |
| Broadcasting corporate
messages / events / seminars… |
|
| SMS Xprez and the
Civil Aviation Industry |
| Helping in Customer
Relationship Management (CRM) |
| Providing information
about flight schedules, changes in flight
schedules, flight cancellation, number
of vacancies, ticket prices, and flight
timings to prospective customers. |
| Enabling customers
in cancellation of tickets. |
| Providing information
about refund amounts against cancelled
tickets. |
| Providing notifications
to the passengers’ nearest kin
in case of any emergency occurrences
like accidents and hijacking. |
| Broadcasting information
like special offers and discounts to
customers. |
| Helping in Logistics
Management |
| Enabling instantaneous
intimation to suppliers in case of any
logistic shortfalls. |
| Obtaining information
from suppliers about likely replenishment
schedules. |
| Helping the HR
process |
| Sending personalized
greetings to employees on occasions
like birthdays etc. |
| Providing information
like leave balances, deductions etc.
to employees on demand. |
| Broadcasting corporate
messages / events / seminars… |
| Helping In Management
Information Systems (MIS) |
| Helping MIS by
pinpointing key events including targets
achieved, high-value financial transactions
etc. to key decision-making personnel. |
|
| SMS Xprez and the
Hospitality industry |
| Helping in Customer
Relationship Management (CRM) |
| Providing information
to prospective customers about room
rents, vacancies, off-season discount
rates and special offers. |
| Enabling booking
of rooms. |
| Enabling cancellation
of bookings. |
| Generation of alerts
to people in charge of arrangement of
transport for sightseeing purposes. |
| Helping Logistics
Management |
| Enabling instantaneous
intimation to suppliers in case of any
logistic shortfalls. |
| Obtaining information
from suppliers about likely replenishment
schedules. |
| Enabling generation
of MIS reports to key decision-making
personnel. |
| Helping the HR
process |
| Sending personalized
greetings to employees on occasions
like birthdays etc. |
| Providing information
like leave balances, deductions etc.
to employees on demand. |
| Broadcasting corporate
messages / events / seminars… |
|
| SMS Xprez and the
Media & Entertainment Industry |
| Helping in Marketing
process |
| Organization of
sms-based live voting programs in order
to gauge popularity of programs. |
| Boosting advertising
revenues by enabling advertisers to
conduct sms-based sales contests. |
| Alerting subscribers
of newspapers and periodicals upon expiry
of subscription period. |
| Enabling market
researchers to conduct sms-based surveys
in a much less intrusive manner. |
| Catalyzing formation
of public opinion through conduction
of sms-based, issue-specific opinion
polls. |
| Helping in day-to-day
functioning |
| Alerting every
cast and crewmembers in the event of
change in shooting schedule. |
| Helping advertisement
agencies to find out advertisement slots
on request. |
| Helping the HR
process |
| Sending personalized
greetings to employees on occasions
like birthdays etc. |
| Providing information
like leave balances, deductions etc.
to employees on demand. |
| Broadcasting corporate
messages / events / seminars… |
|
| SMS Xprez and the
Construction & Real Estate Industry |
| Helping in Project
Management |
| Alerting field
staff (engineers, labour contractors,
site office in-charge and supervisors)
in case of occurrence of critical events
like arrival schedule of raw materials,
sudden inspection of clients etc. |
| Intimating labour
contractors upon urgent requirement
of labour. |
| Intimating vendors
instantly upon sudden requirements of
raw materials. |
| Alerting field
staff at a remote site about any adverse
weather forecasts and if required instructing
stoppage of work. |
| Issuing alerts
to main office regarding episodic events
like collapse of structures, labour
agitation, accidents etc. as recorded
at site office. |
| Helping in Customer
Relationship Management (CRM) |
| Updating clients
about progress. |
| Issuing reminders
for payment before due date. |
| Sending greetings
to customers on occasions. |
| Sending intimation
after receipt of payment. |
| Helping the HR
process |
| Sending personalized
greetings to employees on occasions
like birthdays etc. |
| Providing information
like leave balances, deductions etc.
to employees on demand. |
| Broadcasting corporate
messages / events / seminars… |
|
| SMS Xprez
and Transportation and other Public
utility services |
| Helping
in day-to-day functioning |
| Provision
of enquiry to prospective passengers
about fares, vacancies, timings etc,
for long distance bus routes. |
| Enabling
booking of seats for long distance routes. |
| Intimating
passengers about postponements / cancellation
of trips at the last hour. |
| Intimating
trip schedule or change in schedule
to crewmembers instantaneously. |
| Devising
a damage combating mechanism, where
a blank sms to pre-determined number(s)
by any crewmember or passenger will
indicate accidents / sabotage / robbery
and pre-set crisis management groups
will be alerted for early action. |
| Registering
complaint due to disruption of essential
services like water supply, milk, electricity
etc. and coordinating the restoration
process. |
|
| SMS Xprez and e-Governance |
| Helping in the
administrative process |
| Intimating the
start of old age pension, widow pension,
unemployment allowance etc. to the recipients
in advance. |
| Weathermen can
alert the concerned authority with forecasts
of natural calamities to enable safe
evacuation of people. |
| Providing demographic
data to politicians and bureaucrats
for decision-making and framing of policies. |
| Enabling the judiciary
to intimate postponement of hearing
to contestants in advance. |
| Enabling employment
exchanges to issue interview calls to
potential candidates at short notices. |
| Expediting disaster
recovery operations in case of train
accidents, natural calamities, fires
and terrorist attacks by alerting pre-set
crisis management group. |
| Controlling the
electoral process by enabling the presiding
& polling officers, candidates and
journalists lodge complaints with the
Election Commission in case of any untoward
incidents under a well-devised Election
Management System. |
| Enabling subscribers
to public provident fund know their
balances at any instance and managing
recovery of loans, if taken. |
| Providing information
regarding status position of PAN card,
passport, Voter ID card, ration card
etc. |
|
| SMS Xprez and the
Educational Institutes |
| Helping the Student
Community |
| Obtaining examination
results instantly. |
| Obtaining course
commencement date, schedule and timings. |
| Being alerted over
any change in class schedule. |
| Applying for leave
to the concerned authority. |
| Being notified
about events, seminars, exam schedules
and exam postponement. |
| Helping the Guardians |
| Obtaining examination
results of wards, thereby avoiding concealments
by them. |
| Obtaining attendance
report of wards on a periodic basis. |
| Request for appointment
with the Principal / faculty and get
immediate confirmation. |
| Helping the Institution |
| Informing prospective
students and about various courses on
offer, the topics covered, respective
course fees and course calendars. |
| Issuing reminders
for late payment of fees. |
| Notifying students
/ parents / staff regarding any event. |
| Sending promotional
messages on a mass-scale to prospective
students. |
| Organize interactive
opinion poll for students / parents
/ faculties. |
| Helping the Teachers |
| Being notified
about changes and postponement of classes. |
| Intimating absence. |
| Being notified
about events, conferences and seminars. |
| Helping the Alumni
Association |
| Announcing re-unions
and fests and inviting the members on
such occasions. |
| Sending alerts
regarding changes in schedules of such
events. |
| Sending greetings
/ messages to all members of the association. |
| Entertaining request
for registration and intimating registration
status to would-be members. |
|
| SMS Xprez and Miscellaneous
and emergent application areas |
| Intimating interviewees
about interview date and time by headhunters. |
| Intimating freelance
journalists about urgent work assignments. |
| Inviting members
of clubs over parties and sending them
greetings on occasions. |
| Triggering an automated
process by providing password remotely. |
|
